
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
I can't level up from 646. I have more than enough points. Is it stuck? I had 546,000 points and it said I failed the level but I only need 50,000.
Did any of the bombs go off? Or did you back out of the game once you reached your scores? Because that would definitely make you lose the level. If not, take a screenshot of the end of the completed level and email customer care, through your game, where your settings are. It says "contact us" they should be able to help you out.