What can I do to get my levels restored?

Missy_Fleming

I upgraded my phone to an iPhone 7.   After I restored my apps, I lost all my progress on Candy Crush Saga. I was over level 1050.  I sign on with facebook but its just not there.   What can I do?  

MarkHawk

Hi,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Martha_Tovar

I had the same thing happen. I would appreciate some help as well.