Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I bought a new phone and had to reload all of my apps. When I did this, I lost everything in the game. I was on level 485 and have spent a lot of money over the past several months. I've deleted the app and signed in again, still nothing. Backed up the phone from a previous date and still nothing. My facebook login doesn't work either. How can I get back to where I was??
Hi Jennykin,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care