My profile picture not showing anymore.

Gwen_Smith

For the last couple days my profile picture or my friends are not showing up when I play Candy Crush.  This means I can't get help from my friends and I also can not help my friends if they need a life or a ticket.  I haven't done anything different so there must be a problem with the game.  

Cezdiamond

Hi Gwen-  Welcome to the King Care community. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-) 

Please be sure to update to the latest version once it is available. 

Thanks so much! 

Judy_Romano-2

Hi Gwen-  Welcome to the King Care community. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-) 

Please be sure to update to the latest version once it is available. 

Thanks so much! 

I have the same thing. It changed a while back, being trying to get it fixed but I can't. Also I haven't been able to spin each day for an item.

Lynne_Wright

I have the exact same problem. My profile picture has disappeared and I can't help my friends with tickets or lives. I also can't receive lives

Kristina_Diane

I just did an update and the problem is still not fixed.

Sens_RULE

Had the same problem out was fixed yesterday but now having the same issue again

Carmel_Hilson

Hi Gwen-  Welcome to the King Care community. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-) 

Please be sure to update to the latest version once it is available. 

Thanks so much! 

I have just updated and it hasn't been fixed.

Stivala_Theresa

Hi Gwen-  Welcome to the King Care community. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-) 

Please be sure to update to the latest version once it is available. 

Thanks so much! 

still not working

Sens_RULE

Hi Gwen-  Welcome to the King Care community. I am really sorry that you have been experiencing a connection problem. Our technical team have been working hard to find a solution and they have confirmed that there will be a fix in the next update :-) 

Please be sure to update to the latest version once it is available. 

Thanks so much! 

It was fixed but now gone back to the same issue again

Candice_Gissenda

I have the exact same problem. My profile picture has disappeared and I can't help my friends with tickets or lives. I also can't receive lives

I am having the same problem. Lost over 900 lives and over 30 boosters No friends showing I am the only one playing

DinaZita

Hi, as all I also lost connection to facebook.  I lost all lifes I had in storage (aprox 8 lives). I also lost all special items also in storage (aprox 500).