How do I get my money back?

Delia_Almaguer

I was playing on level 77 when the screen changed and it asked me to update the game, Candy Crush Saga.  I could not X out of it,  so I updated the game.  It then went into a loop and kept asking me to update the game over and over again.  I had just purchased an offer for $1.99 which gave me 2 hours free play, 20-30 gold bricks and numerous other free stuff.  I became frustrated with the looping and I closed the game.  I want my money back!  This is a sham.  I have not returned to the game since. 

Former_User

Hi Delia,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.

Thanks!