Candy Crush Saga

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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I won the Create Striped Candies contest and it is stuck on calculating the results

Melinda19151

Rather than reward my prize, it's spooling One Moment, Calculating the Results.

Accepted answers

All comments

Maxim-3

I have the same problem ...

JanetteM

I have the same problem, can you please check my account too? Thanks

Disco

Can you please check my account as well? Thanks

A_COTH

Ditto. I have a screenshot showing that I won. Still calculating.

AJ-3

I also followed the help in the private message and I lost all my boosts (All of them) I had like 10 or more of each. And nothing left except the gold bars.

Ezeex

Same problem here too! iOS 10.1 user, with app up to date. Thanks!

Icewlf

I have the same problem

Caroline-8

I have this issue as well. Can you please assist me?

Marie_Smith-2

I reported this yesterday and have a ticket no. Can you look into mine too please. I got 1st place. Thanks

JD-4

I got 3rd place and am experiencing the same thing as everyone else here... please help Mark!Thanks

Isabelle_Aube

I have the same issue.

Elyssamz

I'm having the same issue for two days now it's been calculating results. please help.

Al_b_sure

I'm having the same problem as well

Jameserella

I am having the exact same problem...Someone please help me with this issue.

ChristineS

Same problem here

Marie-11

Can you check my account also

Kndrdwn

Same problem here....tried logging in and out, still spooling and won't even load my friends that play so I can see standings for each level.

Stacey-4

I am having the same problem.

Dennis_Wilson

I have the same issue, Mark. I'm all for having my player account checked if it will aid you in resolving the problem. Thank you.

tosea7

Ditto!

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Accepted answers

All comments

Chris_Rice

I am having the same problem. Only difference is that now it has disappeared in the game...

Michele_Holmes

I have the same issue .i won 3rd place

Mark-6

Same issue, nothing in my envelop. I did report yesterday, but now the challenge has been removed and no bonus ever awarded. Very disappointing for a loyal player! (Finished in #1 spot)

Pnrman

I have been having the same issue, now the contest doesn't show at all.

Danielle_Fasolo

Same issue here! I won and just spinning. Now it's gone

Kelly_Miller

I have the same issue. How do I resolve it?

Kyle_Xanth

I have the same issue as everyone else. Nothing but a spinning circle and "calculating results". Now the link to the contest results in the game is gone. What happens now? All that effort for a software bug? I sure hope not.

Bryan_J

Send me the stuff to check mine too please. I won first in mine but I don't even see the event in the envelope section anymore.

David_S

Same problem here. What's going on?

Dennis_Wilson

Mark, I'm not seeing any private messages in my Inbox/envelope. Please assist.

Typdamsel

I have the same problem. Please do the same for me. I tried to open my own ticket but they marked it as a duplicate.

Mel900

Me too. I placed 1st. Thanks

Blushmermaid_

I have the same problem. I emailed them but got an email sending me here but there is no fix so not sure what I should do now.

Jessica_Willis

I was in third place the last time I checked...before it wouldn't show me the results anymore. Just stuck in a loop of loading results. Now I have no idea.

Dennis_Wilson

I do not see the private message in my Inbox within the game.

Shelley_McElveny

It says I got 3rd place bu it just keeps spinning saying caculating results.

Kyle_Xanth

I'll join in here by saying "Me too!". Same issue as everyone else.

Jenn_Taylor

Same issue here.

Shelley_McElveny

I have the same problem. I placed 3rd as I see others did also.

Linda_LaCoe

I have not received a private message. I won 1st place.

I can't play!!!
For a while now, when I try to log in to my game account with Facebook or my email, it gives me an error saying I'm offline, which is not the case. I've been online for a while and even used a filter breaker or VPN to make sure, but in all 3 cases it gives me an error saying I'm offline!!! Please solve my problem.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Ads for boosters
Is there a point where you can watch ads to get boosters
Ads
I have seen all of my friends watch ads in their game when they are out of moves to clear the level but I don't receive any ad in my game, I've already checked all the settings, kindly help me I am badly stuck on a level.
No rewards
Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…