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when i updated my tablet its been freezing since then and i cant play. HELP!! the last time this happened and I reset like you said It wipe all levels and I had to start over again. please don't suggest to reset.
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Have a go at the troubleshooting given here:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
