update caused freezing...

Dawn-13

when i updated my tablet its been freezing since then and i cant play. HELP!!  the last time this happened and I reset like you said It wipe all levels and I had to start over again.  please don't suggest to reset.

StuckInATree

Have a go at the troubleshooting given here: 

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios