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After I hit play the game shuts off

Anne_O'Connor
Anne_O'Connor Posts: 1

Level 1

For a week and a half I haven't been able to play candy crush, after I hit play it shuts off, any ideas?

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Anne-  Welcome to the King Care community. I am sorry that you have been experiencing a problem loading your game, I can understand your disappointment. Let's try and get you back on track. 

    - When did the problem start?

    - Which model of tablet are you playing on?

    - If you can test it, does your game work on desktop?

    - Which version of Candy Crush Saga do you have installed (this can be checked in the App/Play store)

    Thanks! 

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