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Lost all my progress in candy crush saga

Prabha_Raju
Prabha_Raju Posts: 4

Level 1
in Support

As I started to play I was asked for some password then I was at level 1. Tried starting it again but no help... I was at level 1218 but now I have  to start from level 1

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Prabha- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

  • Prabha_Raju
    Prabha_Raju Posts: 4

    Level 1

    I didnot receive any message 

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi @Prabha- I have sent you another message, please can you check if you can see it?

    There should be an envelope icon next to the profile icon in the top right hand corner of the screen. 

    Thanks! 

  • Prabha_Raju
    Prabha_Raju Posts: 4

    Level 1

    I didnot receive any private message 

  • Prabha_Raju
    Prabha_Raju Posts: 4

    Level 1

    I have received your message 

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