Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Marisa,
Do you mean it puts you at level 1 or are you saying it doesn't let you in the game at all? There was an update recently, make sure your game is updated by going to your app store. If you do need an update, after updating, restart your device as this helps significantly.
Let me know how it works out, hope I helped you somewhat!
Jilly