Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
If you're playing from FB then you might want to have a go at the suggested troubleshooting: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
If you're on windows 10 though, it might be better to install the game app directly from the Windows store. Smoother than playing through a browser in my opinion.