i have submitted two questions via candy crush saga game and recieved back an email with a ticket nu

Gil_Matthias

with a ticked number and a link to king care. I have not had a response so do I have to repost the question here to get a response? my last ticked # is 4026533. the reason for question is I was a level 740 and got second place in a contest and for 2 days it kept saying calculating results with nothing happening. so I logged onto facebook (as I was playing off facebook with @ 70 other people) and was sent back to level one with 0 boosts. I logged off facebook and remain at level 1. lost everything. please help.

StuckInATree

If you were connecting to Kingdom before you should see your progress and items reappear once you log back into it.