Log in problem after the latest update

Kris_Cheung

After I installed the latest update, I cannot either log in or got kick out and cannot start the game. Also I lost all my boosters and lives. Is this a common problem that you are trying to fix or do you have a solution that you can help. 

Wunderbaum

Hi Kris!

What kind of mobile phone do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers