CC logged into a secondary page on my Facebook profile and now I am at level 1 again from 1748! Help

Anna_Ostrander

When I logged in I was at level one from level 1748. It appears as though candy crush has logged into a page on my profile instead of profile directly.  on my laptop I'm still at 1748. Anyone know how to fix this on my phone? Please help. Thanks in advance

Cezdiamond

Hi Anna- Welcome to the King Care community.  It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)