Disappearing Challenges on Candy Crush Saga. Boosters and lives also disappeared.

Kathy_Johnson-2

Candy Crush Saga challenges are disappearing on my iPhone LONG before they expire. For instance, the Diamond Path challenge was there last night with about 150 hours before expiration and this morning it was gone. I also play on my Samsung tablet and the challenge is still there. This has been happening for a couple of weeks to EVERY SINGLE CHALLENGE THAT IS PLAYED ON THE IPHONE. It does not happen at all on my Samsung tablet. 

I did as was suggested on this site and deleted the game from my phone and reinstalled. When I reinstalled, all of my boosters were gone and I had a huge number of all types. I also lost around 700 lives that were I had been given by others. How can I get these back.  Please tell me how to get King to restore my lost boosters and lives. 

Wunderbaum

Hi Kathy!

Sounds like a connectivity issue. I suggest you follow the steps on this thread: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

You might also check if the Internet connection is stable, for instance by switching to 3G/4G instead of WiFi.

I don't think you can get your boosters or messages back as they are stored locally on your iPhone and will get lost when you delete the app.

ili102

This happened to me just now with an android though. So not sure at all that it's a connectivity thing.