Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How to recover game progress on Candy Crush Saga??

My dad has been playing Candy Crush Saga for a long time now - he was on around level 690 and for some reason he's lost all the progress up until now. He wasn't logged into Facebook so the progress wasn't saved there. I tried recovering it through his google play account but it didn't work. Any way we can still get the progress back on this app??

Many thanks!

Accepted answers

All comments

janetpelot515

Hi I lost my phone got a new number how to retrieve my game at the level I was at my old number was 5059487285 my new number is 5058184549 my email is janetpelot515@gmail.com if you could send me how to greatly appreciate

DorrieM

I was on candy crush level 2852 on my Iphone. I linked my phone to my laptop so I could play crush on my laptop. When I linked the phone to my laptop the level went to 153. How do I get my missing levels back?

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1187598#Comment_1187598

Hi and welcome to the king community.

Please check below link to recover your progress.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

mactonite

Recover my levels

carolgil

I went on Facebook to get some lives. When I went back into Candy Crush I lost my level which was over 1000 how do I retrieve

Spicey

I'm spicey I'm in is in Facebook wendehammonds

Ioana_Raileanu

Hi Ioana,
I can assist in getting the game progress back in Candy Crush Saga.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.
Kind regards,
- Mark, Team King Care

Hi Mark. I am the player in question. Like my daughter mentioned, I have lost my Candy Crush progress and would appreciate if someone could help me recover it.Thank you!!

MarkHawk

Hi Ioana,

I can assist in getting the game progress back in Candy Crush Saga.

Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.

Kind regards,

- Mark, Team King Care

Welcome! 👋

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