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help - game crashed as purchases were completing. need refund for gold not rec'd
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ljg_candy_crushe
Posts: 9 Level 2
in Support
I've been having problems with my game recently. I've not been able to log in to "the kingdom" in 2 weeks now. Also, my last two (possibly 3) purchases crashed the game. My credit card was charged but I never received the coins. You'll be able to tell exactly which purchases I'm referring to because the purchase was immediately followed by my having to re-open the game. I am POSITIVE I didn't get the gold for the last 2 purchases - $6 total. Do I notify my credit card company or will you guys reverse the charge on your end? I use my laptop to play the game. I am NOT using a mobile device, a tablet, or playing directly thru king.com. I also haven' been able to connect thru Facebook so I have no idea what platform I'm using. Sorry.
Answers
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Hi,
I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
