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Lost level progress on Soda and Jelly
Scott_Bragg
Posts: 6
Level 1
in Support
I recently purchased an Amazon Kindle. I was able to successfully retrieve my level progress from Candy Crush Saga, but with Soda Saga and Jelly Saga I lost level progress. I still have my gold bars though. I have done everything imagineable. And my level progress is synched to my King account.
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Best Answer
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I asked Tony a King Care associate to help you further on this. He sent you a private message which you may have already seen by now.
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Answers
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What about facebook? Have you always played through King or have you played through Facebook as well? If so try logging into Facebook.
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Tried Facebook. No success. I was able to get the progress to Candy Crush Saga and Farm Heroes Saga. But Jelly and Soda...no luck. I am going to try one more thing. I will let you know how it goes.
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Thought it was my email. Used old email on old device. Success. Uses email on new device nothing. I did notice some things. When I log into my king account, the banner appears in the background and says disconnected from Facebook ( eventhough I waa not logges on facebook). When I have logged onto King account, in the place of my email, it has a bunch of letters and numbers. Then when I log out of my account, it says Internet connection not available (which I do). Candy Crush Saga I reinstalled on tablet, and I retrieved my level progress sucessfully. I concluded that there is a glitch or bug that I cannot fix.
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Ohhhh okay Scott, so it was a different email you were using to log on? So is everything good now? All levels are up to par?
:-) Jilly
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No they have not synched. Still at level one.
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I asked Tony a King Care associate to help you further on this. He sent you a private message which you may have already seen by now.
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I don't know how it happen but my issue with candy crush soda has fixed itself after I logged back into my kindleWhat about facebook? Have you always played through King or have you played through Facebook as well? If so try logging into Facebook.
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Thank you for directing Tony my question. Everything is great and levels have been restored. I appreciate your help!No they have not synched. Still at level one.
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Left a comment but at the wrong column. Thank you for your help!Ohhhh okay Scott, so it was a different email you were using to log on? So is everything good now? All levels are up to par?
:-) Jilly
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Great to hear Scott!No they have not synched. Still at level one.
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