lost candy crush level

Yvonne_Lau

I lost all of my candy crush level progress after connecting it with my facebook. how can i retrieve back my levels    did nothing but just connect it with facebook  lost all current progress.

JillyJill

Hi Yvonne,

Were you first playing through the kingdom and then you connected to facebook? If so, did you use a different email account when playing through the kingdom? Let me know and if not we'll try other options.

Jilly 

Yvonne_Lau

Hi Yvonne,

Were you first playing through the kingdom and then you connected to facebook? If so, did you use a different email account when playing through the kingdom? Let me know and if not we'll try other options.

Jilly 

yes i think I'm first playing through the kingdom but I'm not using any account when playing so I'm not sure whether i have any account when playing with kingdom tried to sign in few possible account with kingdom but cant works