Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Fed up, poor customer service

I have raised two tickets now, I have asked my questions in the forum as well, but all I get is an email saying Need help with Candy Crush Saga? (Ticket-Id:4357399)Discover our King Care community and find your answers from fellow players. Access our Kingdom’s community by pressing the button below.

Nothing in my inbox messages.

Totally fed up, disappointed and sad that an organisation can treat people so poorly.

Accepted answers

All comments

Johnny_Ryall

Hello Liz,

Thank you for your reply.

As the post indicates, the boosters are saved to the app memory, so there is no problem our side, it's just that right now, the app isn't designed to save them if deleted or updated.

Kind regards,

Johnny

Liz_Cray

Thank you for responding, I haven't seen a previous answer, so I apologise for that. I have read the thread but feel it is somewhat unfair. I had to delete and reinstall due to an issue on your side, so I feel quite aggrieved that all of the boosters I have lost are down to a problem your end and not mine. It just isn't fair.

Johnny_Ryall

Hello Liz,

I can see that one of community members answered your initial question but you did not reply?

The site here is used by other players as well as moderators and we all try to help each other out. There is also a search function at the top of the page where you can look for answers to your question. This is how the site works, as advised in our email.

To assist you with your query I will refer you to this thread here where you can find the information you need:

https://care.king.com/en/candy-crush-saga/boosters-messages-842482091

Kind regards,

Johnny

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Accepted answers

All comments

Johnny_Ryall

Hello Liz,

I can see that one of community members answered your initial question but you did not reply?

To assist you with your query I will refer you to this thread here where you can find the information you need:

https://care.king.com/en/candy-crush-saga/boosters-messages-842482091

Kind regards,

Johnny

Liz_Cray

Johnny_Ryall

Hello Liz,

Thank you for your reply.

As the post indicates, the boosters are saved to the app memory, so there is no problem our side, it's just that right now, the app isn't designed to save them if deleted or updated.

Kind regards,

Johnny

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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