Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Morts's magic dash won't open
Linz_McCarthy_
Posts: 11
Level 2
in Support
The Morts's magic dash challenge that was just added this week won't load. I open the window & hit Let's Go to load the challenge. But instead of loading-the window closes out
This is the 2nd round of Mort's challenges that won't load, chalked up the 1st one from a few weeks ago as a system glitch. But it's happening again now....
Answers
-
Hi Linz!
Which iPhone do you have?
I suggest you do a re-installation of the game.
1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)
2) Un-install the app
3) Reboot your phone or tablet
4) Now it's time to download the app and install it again. Find the app on iTunes and click on 'install'
5) After the game has been installed you should now be able to start it normally.
6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.
Cheers :-)
