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Candy Crush stopped wokring, lost my status
svachelent
Posts: 2
Level 1
in Support
Candy Crush stopped opening on my phone yesterday, I tried to reinstall the app and lost where I was in the game, I was at a stage in the 360s and had unused purchases that were lost. HELP!
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Answers
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Thank you for your post.
I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
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This doesn't take me take to the stage I had reached in the 360. When I log back in I'm at stage 1
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Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
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