Why did I lose my levels after the problem with the update of 01/11/17

Daronie

I was over level 1500. I did the update on 01/11/2017 and the app crashed. I waited until they fix the app and I installed the new update. The app works. I loged in to my account using kingdom, but now I am on level 1311. I have spent time and money to pass every level. I don't want to have to pass almost 200 levels again. And lose the lives, special candies, gold, etc. Please let me know how can I get them back. 

Former_User

Hi Daronie,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.

Thanks!