Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
My progress has synced with someone else's account.
Keith_Bilous
Posts: 1
Level 1
in Support
Immediately after the January 11 th update my Candy Crush progress was suddenly synced with someone else's account, then a different person, and then back to the first person. Then the game wouldn't open at all. I updated again on January 12 as recommended by King, and the game was back, but still synced with someone else's account. Please tell me how to get my own progress (and the many many boosters I had saved) back. There is really not much fun in playing when some else is control. Thanks.
Describe your question in more detail here (at least 80 characters please)
0
Answers
-
Hi Keith- Thanks for posting on King Care. I am sorry that you have been experiencing a problem logging back into your account.
Please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
0
