Sign Up!

New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

How to I restore the game back to the level I was at.

Baroy
Baroy Posts: 2

Level 1

I updated the software on January 10 or 11, then the game would not open on my iPad nor iPhone. When it finally did the next day, I was logged in as my son and was back to Level 1. I was on 1027 when this happened. I'm okay when playing through Facebook on my computer only. Please help me restore to the level I was at so I can play on my devices. Or tell me how I can log out as my son and log back in as me.

Answers

  • Josie_Mota
    Josie_Mota Posts: 2

    Level 1

    I have same issue..king is not answering 

  • Josie_Mota
    Josie_Mota Posts: 2

    Level 1

    How do I fix this..lost all scores

  • Baroy
    Baroy Posts: 2

    Level 1

    My son helped me.  Instead of using the app on my iPad, he logged onto facebook via www.facebook.com.  Because he never logged out, when I tried to get onto Candy Crush, it was trying to connect to his FB account.  Once I logged him off, all my levels were restored to where they were when this happened.  In my case, it may have been a coincidence that this happened at the same time the last update happened.  

Hey! Would you like to give us your opinion?