Game crashes

Sylvie-4

Hi, got a problem w/ your app.. My game keeps crashing before I even start playing. I tried to uninstall, to unlog from Facebook... Nothing solves this problem. It first shows me the orange screen w/ "king" and closes itself. And when it loads and makes me hope, once I got the realopportunity to log in : w/ fb = White screen, without = crash. 

I play on Apple plateform, and I can't play on my iPad and neither on my iPhone 4, but my familly can play on same plateforms and even on Android without having any of those bugs. Do you think it might come from my account ? Can I have your help ? 

Thanks for reading, looking for your help !

Cezdiamond

Hi Sylvie-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game crashing. We have now pushed a release to fix this problem, please check that you have the latest game version installed (for this you will need an internet connection.)

I have also added your question to the main moderator thread on this topic where you will find more information and so that we can keep everyone up to date.

Please also see our troubleshooting steps here:https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios  

If you are playing on an older device, we have noticed that players have been experiencing game performance problems with some of our games. Please see this thread for more information: https://care.king.com/en/candy-crush-jelly-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Thanks a lot and have a sweet day!