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Lost all of my progress
Belen_Gonzalez
Posts: 1
Level 1
in Support
The app updated and lost all of my progress on Candy Crush Saga, starting at level 1 but I was a lot higher 700+. Also on Candy Crush Soda and Jelly!!! Please help me! I've already contacted King but nobody has replied.
0
Answers
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Thank you for your post.
I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
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