Level progress lost

Claire_Tully

After updating in the App Store I went to open CC and it asked me if I wanted to continue as Claire, I confirmed yes and it has taken me back to level 1 from level 2100 ish... this is not good☹️

Johnny_Ryall

Hello Claire,

Could you please let me know how you saved your game previously?

Kind regards,

Johnny

Claire_Tully

Hi Johnny, I assume that my progress was saved in fb as I can still access my 2045 level via fb on my computer, I just can't get that level on my phone since updating CC. I am not computer savvy so I do apologise. I would really appreciate your help. 

Johnny_Ryall

Hello,

Could you please run through the steps here and see if you can reconnect to Facebook:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Please let me how you get on.

Kind regards,

Johnny

Claire_Tully

Thanks for your help but my levels restored themselves about an hour  after logging into fb through safari... I have no clue why ?