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Progress is lost
Patty_Mayonnaise
Posts: 3
Level 1
in Support
App crashed. Had to delete and reinstall. Lost progress. Need reinstated. Thanks I Have My username
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Answers
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Hello,
Thank you for your post.
You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.
To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.
To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.
I hope this information helps.
Kind regards,
Johnny
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That was no help at all I'm still at level 1. Please I need a help. I lost my progress when I switched phones I never signed in using Facebook I used a different email address and I know my user name. "Patty Mayonnaise "Im so sad/frustrated because I love playing and now I'm back on the level 1. :-( what can I do? I do not wish to start over. Please Help!!!
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Hello.
Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.
Kind regards,
Johnny
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