Progress lost on phone but not on computer.

Claire_Tully

Hi, I have tried all of your suggestions to get back to my CC level 2145, but every time I log in on my iPhone it takes me to level 1... however if I log into fb on my computer it takes me to level 2145, unfortunately I don't want to play CC on the computer, I would like to play it on my phone.. please can you help?

Cezdiamond

Hi Claire- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game progress. Let's get you back on track. 

Please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)

Have a sweet week!