Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Connected to Facebook, friends and messages invisible

Since a few months, I cannot see any friends in the game anymore. I'm connected to Facebook and my gold bars and progress is updated, but I cannot see any friends and the messages button is greyed out.

I tried disconnecting and reconnecting to FB, clearing cookies and cache, removong and reinstalling the CC and FB apps.

I also reset my phone to factory settings (didn't restore a backup).

I have a new phone since a week now and the same issue occurs..

What can I do to resolve this? I'm using Windows 10 Mobile, the latest public release.

Accepted answers

All comments

Pim_van_Dongen

Does anyone know this?

when I try to to press the friends button in the CC app, it feezes..

Pim_van_Dongen

There's not much to edit there, but everything seems to be ok..switching my email off and back on and changing the visibility to 'friends in stead of 'only me' didn't help.

What happens if I remove the app there? Will I lose my progress?

Randle

Hey Pim,

Sounds like you´ve done pretty much everything.

Just double check if you have allowed the game on your Facebook, through the settings of your Facebook. Go here https://www.facebook.com/settings?tab=applications and select Candy Crush Saga. Then walk through the different questions and revise your answers.

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Accepted answers

All comments

Randle

Hey Pim,

Sounds like you´ve done pretty much everything.

Pim_van_Dongen

There's not much to edit there, but everything seems to be ok..switching my email off and back on and changing the visibility to 'friends in stead of 'only me' didn't help.

What happens if I remove the app there? Will I lose my progress?

Pim_van_Dongen

Does anyone know this?

when I try to to press the friends button in the CC app, it feezes..

Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…