on around level 650 and candy crush was struggling to load and when it did it had reset to level 1.

Kaf

Candy crush has reset from around level 650 to 1. I have never logged in with Facebook and kingdom did not recognise my email and I can't remember having to log in with them. My user name is Kaf with a puppy picture. I have photos of levels I was first in if that would help to reload my data? I play on my iPad and get messages from C C so perhaps my account is in your system somewhere. Thanks very much for your help. 

Cezdiamond

Hi Kaf- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!