Lose levels on change form iPhone 6 to iPhone 7

Giuseppe.Vit

Hi, I write to you because my girlfriend (that not has a Facebook account) saves, before upgrade from iPhone 6 to iPhone 7, his progress ( saved at level 1184) on his personal email. When she restore progress on Candy Crush Saga on iPhone 7 with his personal email, instead to begin from level 1184, the game downgrade until level 84. How she can restore all lost levels? Thanks

Cezdiamond

Hi there- Welcome to King Care! I can understand your disappointment, let's get your girlfriend back on track so that she can continue on her sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!