How come I can't collect my sent lives?

dianeh

When I first go onto Candy Crush I'll have a number of lives sent me by friends.  If I add them when my lives are full, I lose them.  If I try and add them when I've used a couple of lives, they've gone.  Something doesn't add up.

StuckInATree

As long as you close the initial inbox pop up contain lives without redeeming them, they should still  be available to claim later but they will be removed if the session is restarted or closed.