Lost levels in candy Crush

Evaw77

Hallo! I been playing Candy crush for a very long time. Imagine my suprise when I one day opened the app and I lost about 600 levels.. I was in level 679(I dont remember exactly level) and now I'm in level 65. Is it anything I can do to get my levels back??

JillyJill

Hi Evaw77,

Thank you for contacting King Care! 

Have you played the through Facebook or king.com do you have an email address that you used to save your progress if so can you provide it for me so I can check on king.com?

Thank you!

Jilly 

Evaw77

Hi Evaw77,

Thank you for contacting King Care! 

Have you played the through Facebook or king.com do you have an email address that you used to save your progress if so can you provide it for me so I can check on king.com?

Thank you!

Jilly 

karlzone@swipnet.se

Evaw77

karlzone@swipnet.se

JillyJill

Okay I check that email address against king.com and it's not recognized so you may not have registered with king.com so have you played through Facebook? Or is there another email you could have used in the past?

Evaw77

Actually I dont remember how I registred at first. You can also check these emailadresses:

wenelleva@gmail.com

karlzone2@icloud.com

JillyJill

Okay Evaw77,

It seems none of those emails are recognised on king.com. Hopefully I can get a King moderator to maybe look into your account and hopefully get you back on track with things.

Thank you for your patience, 

Jilly

Cezdiamond

Thanks JillyJill :-) 

@Evaw77- Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!