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My wife logged into Facebook on my Windows Surface tablet. All my Candy Crush game levels (Candy, Soda, Jelly) got synced with her account. Now whenever I login it starts over at level 1. How can I get everything connected back with my account?
Hi Roger,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
Go to your settings, click on apps, find CC, click on that, there will be a clear cache & clear data, but only clear the cache. If this doesn't help either Roger, I'll get a King moderator to check into it as soon as they come on. Thank you for your patience!
Jilly
I cleared browser data & reset the FB app. Still have the same issue. Where is the game cache to clear?
Okay Roger, you will probably have to clear browsing data and your cache on your tablet. Logout of facebook again through your games. Stay logged out. I hope this helps you, if not I've included a video.
Open Inter Explorer in Desktop Mode
Go to Tools and Internet Options
Under General tab:Check the box “Delete browsing history on exit”
Click Delete, to clear already saved cache.
https://youtu.be/94otWPG4U04
If that doesn't do it for you, then you may want to go to the app itself for Facebook and the game and clear cache, but do not clear data because then you will lose all your boosters, but if you uninstalled then reinstalled the game you may have already lost the boosters and lives. Then go ahead and log into Facebook again with your own email & password. Please let me know how this works out I sure hope it does work for you!
Thanks,
I have deleted all the games from my Facebook account. Then logged out of all the Candy games. When I play in 'disconnected' mode the levels appear correctly on the tablet. As soon as logging in again with my FB account it is back to level 1.
I do have the windows FB app and sometimes use Firefox browser on the tablet.
It seems like somehow the Candy games are still associating with each FB account even when not logged in.
First off, go to the games and log out of Facebook, all of the games that are affected. I'm sure you've probably already tried this, but try logging into Facebook again with your email and password on the game. Secondly are using a browser such as Chrome or Mozilla something or strictly this is through your windows tablet through the app itself?
Please let me know those details so I can help you further,
Thanks!
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My app keeps on freezing on a light purple screen after playing a game, my booster wheel has never worked and I am unable to click on people’s profiles. And this is all after uninstalling and reinstalling and making sure everything is updated.
The game has crashed on me several times in the last couple weeks. The first time it was acknowledged by the system and I was given … something? I don’t remember what, coins or boosters. Probably boosters. Well anyway, 4 times it has frozen and needed to be restarted after I used coins to continue after “losing” on a…
Ssomeone please explain how do you get pass a level that has over 25 things to knock out, BUT you only get 3 moves???? The ONLY way is to continue using gold bars. What a joke!!!!
Everytime I get the pink candy that roles they won't give it to me
Thinking about quitting the game as I am more then a week on level 18031 which is impossible to take. Anybody tips before i quit?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
