Crashing Issue

Corey_Ayon

Hi, several times my game has crashed and I have to restart. I wouldn't normally care, but within the past few days, I spent $6.99 and then $4.99 on buying more lives and boosters. Since both lives and boosters are being repeatedly wasted, I feel that I should be given back some of my money or given more credits. Please advise on what you need from me.Thanks,Corey

Cezdiamond

Hi Corey- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

In the meantime I would like to take a look at your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

Corey_Ayon

Hi Corey- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

In the meantime I would like to take a look at your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

I responded to your message 2 days ago, but have not heard back...