My game doesn't load when signed into my King account

Baibe

I have multiple games and I always back up via my King account; however, when I recently downloaded the games on my laptop (via Windows Store), I am restarted at level one instead of where I should be. Please help.

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

Kind regards,

Johnny