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Hi Susan S,
Thank you for posting this here on King Care.
I´m sorry this is happening to you on level 2367 in Candy Crush Saga. Could you please upload a screenshot here of the difficulty you´re having?
Instructions for taking a screenshot can be found here http://www.take-a-screenshot.org/
I also found this thread here on King Care already https://care.king.com/en/candy-crush-saga/level-2367-is-impossible-to-win
Kindest regards,
Tony - King Care Team
I cant as my sleep/wake button is jammed on my iPad, but the description above is correct. This is a fault with the board so you only need to open that level and see that the exits do not align with the path of the fruit. So just open that level and it will reflect what a screen shot would look like