Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
 🎉 A New Game is on the Horizon! Visit your Apple Store! - More info HERE

Was in level 502, now back in level 1.

Penn
Penn Posts: 3

Level 1
in Support

Back up my phone before switching to iPhone 7+. Only got my contacts and Clash of Clans back but lost all my level in Candy Crush. Tried delete and re download the app. Doesn't work.. help? Oh, I wasn't connected to Fb. How can I retrieve back?

Answers

  • StuckInATree
    StuckInATree Posts: 4,755

    The only way to back up the game is by actively connecting it to either Facebook or Kingdom account, if you do your progress gets saved and synced to it. Once you've done that, when you reconnect to that account in the game again from any device, the progress from the point where it was last synced will come up.

  • Penn
    Penn Posts: 3

    Level 1

    I was never connected to Facebook in anyway. Usually through game center as my previous iPhone 5s to iPhone 6plus, that works. I have already restored the iPhone 6plus knowing that my contact and coc progress it's in my iPhone 7plus. Until i try to play candy crush.... 

  • StuckInATree
    StuckInATree Posts: 4,755

    The game doesn't connect to game center, only Facebook or Kingdom, those are the two option given in game. Also I'm pretty sure that iOS have killed off game center and is no longer available on the latest OS.

  • Penn
    Penn Posts: 3

    Level 1

    :( thanks. 

  • Former_User
    Former_User Posts: 42

    Level 3

    Hi Penn,

    I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on mobile/tablet.

    Lets see if we can turn that frown upside down :)

    Thanks!

Hey! Would you like to give us your opinion?

Categories