I updated the recent version & the game won't load on my iPad

Deb-24

I updated to the recent version the game won't load on my iPad it will load on my iPhone. Tried resetting but no success

Cezdiamond

Hi Deb-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

Deb-24

Hi Deb-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

It is possible that you may be playing on an older device, please see this thread for more information- https://care.king.com/en/bubble-witch-2-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices

Let me know how you get on :-)

I deleted the app & reinstalled. Solved the problem & the game is loading . My progress was synced with my phone but I lost all my boosters. Very disappointed as I had more than 40 bombs & special candies