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Games reset to base level on new phone

Jim_Wolf
Jim_Wolf Posts: 1

Level 1
in Support

I have a new phone (old one died), have logged in to my King account successfully, but nothing of my prior games has been restored even though after logging in it said they would be. I have never logged in to Facebook in the games. I would assume this wouldn't be necessary for King to record my games. If the games can't be restored (was at 600+ on CC) then I would not start replaying them and doubt I would ever play a King game again.

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Jim,

    I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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