Ticket id's 4908525 & 4858577

Roberta_Barham

not getting replies to my question, just these ticket id's . I was on level 1782 and then went and signed in on Facebook (which I don't usually do) and got kicked back to level 1592. Can you reset me back to level 1782 please?

Cezdiamond

Hi Roberta- Welcome to King Care. Thanks for your post. I have checked your account and I can see that level 1782 is correctly saved to our servers. 

It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)