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my game crashed on my cellphone, and i lost all my boosters

Luccasvc
Luccasvc Posts: 1

Level 1

my game kept crashing, everytime i tried to open it, tried restart my phone and nothing worked, the solution was uninstall and install the game, but because of that i lost all my boosters... i had around 80 of each, that sucks so hard

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi there!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.

    For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.Let's make things right again so that you can all enjoy your sweet adventures! I will send you all a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a Candy Crushing week!

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