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I am Not able to get extra moves using my credit card on file with you!! WHAT IS THE PROBLEM??? I need one more move sometimes and it won't let me purchase it????? PLEASE HELP!!!!
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Hi Winifre,
Please let me know where you are playing Candy Crush Saga - for instance on Facebook, King.com, iOS, Android or Kindle.
Each site/mobile device has their own setup.
As a generic 'here-and-now' help I suggest you log into your payment account, then remove the credit cards details followed by adding it again.
Please also check if there's sufficient funding on your credit card.
Kind regards,
- Mark, Team King Care
