Trouble loading candy crush saga

Chrissyh

I get to the screen that gives you the play button but when I click it nothing happens. It's not frozen as such because the background is moving........have emptied cache and rebooted......any ideas? tia 

Cezdiamond

Hi Chrissyh- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device loading/freezing. I can understand your disappointment :-( 

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-) 

Have a sweet week! 

Cezdiamond

Hi Chrissyh- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device loading/freezing. I can understand your disappointment :-( 

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-) 

Have a sweet week!