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I have lost all my levels
Giovellina
Posts: 1
Level 1
in Support
Hi, I have restarted my phone and I've lost all my progress on Candy crush levels. I'm again on level 1, I was in the 1600 levels.Is there anyway of getting these recovered, please ? I was not connected with my Facebook and not registered on King Care. My pseudo was Giovellina, and I'm from France.I've sent an Email to the helping center, and have an email back saying I have to contact you. They give me a ticket ID number (Ticket-Id:4932530), I don't know what to do with. Could you please help me ? Please... I'm a bit desperate.
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Answers
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Hi Giovellina,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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