Candy crush help

Dideanne_

Candy crush starts to load and then goes back to homescreen. It's fine on laptop

StuckInATree

In that case what you need to do is go through the troubleshooting steps specific for your mobiles OS:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices

Dideanne_

i did everything afraid to uninstall and lose my level

StuckInATree

If you connect your game to either Facebook or a Kingdom account, you're progress will be saved to their server. That means once you reinstall and reconnect the game to either account you'll get your progress back. The only thing to keep in mind is that it's only progress and gold bars that sync, everything else does not as it's only locally stored and will be wiped.