Accidental Reset

Lindsay_Cochran

I recently left Facebook and disconnected my Candy Crush account. I decided to make a new Facebook account and I tried to sync my Candy Crush progress with the new account. It reset me to the first level, which is devastating because I have been playing for years and I am at level about 2100-2200. Is there anything I can do to restore my progress?

Former_User

Hi Lindsay,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on mobile/tablet.

Thanks!

Leo, King Care Team

StuckInATree

You can remove Candy Crush from your Facebook but should you ever add it again you'll find that your progress is still there and will continue where you left off. When you say you recently left Facebook, does that mean you actually closed your account down?

Lindsay_Cochran

You can remove Candy Crush from your Facebook but should you ever add it again you'll find that your progress is still there and will continue where you left off. When you say you recently left Facebook, does that mean you actually closed your account down?

Yeah, I properly closed the account, didn't just deactivate. I removed Facebook from my Candy Crush account and it was still set at the beginning. I tried a lot of things and couldn't recover my progress.

Former_User

Hi Lindsay,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on mobile/tablet.

Thanks!

Leo, King Care Team