Boosters & unauthorized charges

Latonia_Smith

Hi. I am a avid fan of King games. Lately I have been having problems with a couple of them.  On 3/31/17, $7.51 was taken from my bank account to pay for one of the special packages either for Candy Crush or Jelly.  I did not authorize the charge. I have went back to my old way by buying a game card & having all charges deducted from there, so I want a refund.

The other problem is today I was playing Soda on FB. to finish a difficult level, i bought extra boosters, even though i have tons on my phone that dont come over to FB for this game .  I paid $4.99 for 50 gold bars. I used it 3x, 10. 16 & 26 to complete the level, but I did not get the boosters that came with purchase.  

Candy Crush is freezing alot so it eats up booster too.  I await your response.

Tony_Mc

Hi Latonia,

Thank you for posting this here on King Care.

I´m sorry this happened to you in our games.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team